300+ emails a day landing in one inbox

300+ emails a day landing in one inbox. Client emails. Compliance queries. Trade confirmations. Account updates. Complaint escalations. All mixed together....

300+ emails a day landing in one inbox.

Client emails. Compliance queries. Trade confirmations. Account updates. Complaint escalations. All mixed together. Prioritised by whoever happened to check the inbox first.

Sound familiar?

This was a mid-sized financial services company we worked with. High-value clients waiting behind low-priority requests. Time-sensitive compliance issues going unnoticed for hours. The ops team permanently reactive, never operational.

Here's what we built:

An AI system that reads every inbound email, identifies what it is and how urgent it is, scores priority based on client tier and keywords, and routes it to the right person automatically.

It also drafts responses for the five most common email types — pre-filled with client name, reference numbers and context from CRM. A human reviews and sends. No auto-sending without a human in the loop.

Urgent emails hit a dedicated Slack channel within 5 minutes.

Same inbox. Completely different operation.

Response time on priority emails dropped 60%. The team stopped firefighting and started working.